Account & Data Deletion
Last updated: September 22, 2026
You can delete your Bharat Load account yourself, in the app or on the web. If you can no longer sign in, our support team can do it for you.
In the Shipper, Trucker or Driver app:
- Open the app and sign in
- Go to Profile
- Tap Delete account and confirm
Your account is locked straight away and you are signed out on every device.
- Sign in to the Bharat Load portal
- Open Settings
- Choose Delete account and confirm
Contact support from the phone number or email address on your account and ask us to delete it:
Email: boilalpg@gmail.com
Phone: +91 6900 931 690
We check that the request comes from the account holder before acting on it.
So that nobody's shipment or money is left hanging, an account can be deleted only once these are settled; the app lists anything still open:
- Trips in progress, and loads or bookings still open
- Unpaid platform fees
- Payouts still being processed
- For transporters: payouts and expense claims owed to your drivers
- Your name, phone number, email address and photo
- Identity, licence, bank and other documents you uploaded
- Saved addresses, contacts and app preferences
- Location history, AI assistant conversations and device tokens
Your phone number is freed, so it can be used to create a new account later.
Indian tax law requires us to keep invoices, payments and completed trips. We keep them without your name, phone number or email, so they no longer identify you. Trucks registered by a transporter stay on the records of the trips they ran.
See our Privacy Policy for details.
Your account is locked as soon as you confirm. Your personal data is erased within 30 days.
If you deleted your account by mistake, contact support within 14 days and we can restore it.