Privacy Policy

Bharat Load ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile applications (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Services.

Personal Information:
• Name, email address, phone number
• Government-issued ID (Aadhaar, PAN card, Driver's License)
• Business information (GST number, company name, address)
• Vehicle information (RC book, insurance, registration)
• Bank account and payment information
• Profile photo and documents
• Location data (GPS coordinates during trips)

Usage Data:
• Device information (model, OS version, unique identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• App usage patterns and feature interactions
• Search queries and preferences

Communication Data:
• Messages between users within the platform
• Support tickets and correspondence
• Feedback and ratings

Automatically Collected Data:
• Cookies and similar tracking technologies
• GPS location data (with your permission)
• Crash reports and diagnostic data

We use your information to:

Provide Services:
• Create and manage your account
• Process transactions and payments
• Match shippers with truckers and drivers
• Enable real-time GPS tracking
• Send trip updates and notifications
• Facilitate communication between users

Improve Services:
• Analyze usage patterns and trends
• Develop new features and functionality
• Personalize your experience
• Conduct research and analytics

Safety and Security:
• Verify user identity (KYC compliance)
• Prevent fraud and unauthorized access
• Investigate security incidents
• Ensure platform integrity

Legal and Compliance:
• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Enforce our Terms of Service
• Protect our rights and property

Marketing and Communication:
• Send promotional offers and updates (with your consent)
• Provide customer support
• Conduct surveys and gather feedback

We may share your information with:

Other Users:
• Shippers can see trucker/driver profiles, ratings, and vehicle information
• Truckers/drivers can see shipper profiles and load details
• Contact information is shared only after load acceptance

Service Providers:
• Payment processors (Razorpay, Cashfree)
• SMS providers (MSG91, Twilio)
• Cloud storage and hosting providers (AWS, Google Cloud)
• Map and navigation services (Google Maps)
• Crash reporting and app usage analytics in our mobile apps (Google Firebase), without advertising identifiers

Legal Authorities:
• When required by law or legal process
• To protect rights, property, and safety
• In response to government requests
• In connection with fraud investigations

Business Transfers:
• In the event of a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties for their marketing purposes.

We implement industry-standard security measures to protect your information:

Technical Safeguards:
• SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Secure payment processing (PCI-DSS compliant)
• Regular security audits and penetration testing
• Firewall protection and intrusion detection

Organizational Safeguards:
• Access controls and authentication
• Employee training on data protection
• Confidentiality agreements with staff and vendors
• Incident response procedures

Physical Safeguards:
• Secure data centers with restricted access
• Environmental controls and monitoring
• Backup and disaster recovery systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Maintain your account and provide Services
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Improve our Services

Account Data: Retained while your account is active, plus 3 years after closure
Transaction Data: Retained for 7 years (as required by Indian tax laws)
Communication Data: Retained for 2 years
Location Data: Real-time data deleted after 90 days; historical data retained for 1 year

You can request deletion of your account and personal information at any time, subject to legal retention requirements.

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your account and data (subject to legal requirements)
Portability: Receive your data in a structured, machine-readable format
Opt-Out: Unsubscribe from marketing communications
Withdraw Consent: Revoke consent for data processing (where consent is the legal basis)

To exercise these rights:
• Access your account settings in the app
• Contact our Privacy Team at boilalpg@gmail.com
• Submit a request through our support portal

We will respond to your request within 30 days.

GPS Tracking:
We collect real-time location data from drivers during active trips for:
• Live tracking for shippers
• Route optimization and navigation
• Proof of pickup and delivery
• Trip analytics and reporting

Permissions:
• Android/iOS: Location access required during trips (can be "While Using App")
• You can disable location services, but this will limit functionality

Data Usage:
• Location data is only collected during active trips
• Real-time data is not stored permanently
• Historical location data is aggregated and anonymized for analytics

Third-Party Access:
• Google Maps: For navigation and mapping
• No location data sold to advertisers

We currently use only essential cookies and browser storage, required for platform functionality:

Session Cookies: Authentication and login state (e.g. Frappe's `sid` session cookie)
Security Cookies: CSRF protection for form submissions (`csrf_token`)
Local/Session Storage: Remember your in-progress form data and preferences on this device

We do not currently use analytics, advertising, or tracking cookies. If that changes, we will update this policy and this section first.

Your Choices:
• Adjust your browser settings to block or delete cookies at any time
• Note that blocking essential cookies will prevent you from logging in or using the platform

See our Cookie Policy for full details.

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at boilalpg@gmail.com. We will delete such information from our systems.

Your information may be transferred to and processed in countries other than India, including:

• United States (AWS, Google Cloud data centers)
• European Union (backup servers)

We ensure adequate safeguards through:
• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs) with vendors
• Compliance with GDPR and other international standards

By using our Services, you consent to the transfer of your information to these countries.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send email notifications to registered users
• Display prominent in-app notifications

Your continued use of the Services after changes become effective constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact:

Privacy Team
Email: boilalpg@gmail.com
Phone: +91 6900 931 690
Address: Guwahati, Assam, India

Data Protection Officer (DPO)
Email: boilalpg@gmail.com

For support inquiries: boilalpg@gmail.com
For legal matters: boilalpg@gmail.com

We aim to respond to all privacy inquiries within 7 business days.